13.09.2016 - 17.09.2016 — Hall: 9.1 Stand: D 12
13.09.2016 - 17.09.2016 — Hall: 9.1 Stand: D 02
Company in a brief
For over 40 years LexCom has been the leading provider of professional information management worldwide. The group, with offices in Munich (Germany), Yokohama (Japan), Sao Paolo (Brazil), Poole (UK) and Shanghai (China) provides services from electronic part catalogues, online editing systems, e-commerce solutions to business specific internet platforms. LexCom is an independent, self-financed company. Today more than 250 international employees bring their experience and expertise to the company. One of those competencies is the administration of all required information - regardless of the media or format it is stored on - for the after sales area and the high-performance implementation of serial number related part catalogues. Just by entering the serial number of a machine, all relevant spare parts, repair manuals and service information can be displayed.
The best confirmation of a technically mature solution is the successful deployment at customer sites. LexCom´s customer list is broad and varied. Well known companies from automotive, construction, and agriculture industry work with LexCom technologies and solutions.
With Hybrid technology LexCom links the advantages of local applications (performance, availability, integrity) with the advantages of the internet (up-to-date, unlimited data volume). The spare part catalogue with graphics and part list information as an example is installed locally at the dealer’s site. By accessing the part catalogue and entering the serial number, the configuration of the machine/vehicle will be requested from the server via internet and used locally as a filter. In this way up-to-date data is available on a daily basis, which is normally impossible to distribute due to large data volume.
Additionally LexCom has online updates: spare part catalogues, marketing information and other locally stored information are regularly synchronized via the internet (daily, weekly updates …). Nowadays this Hybrid technology is of essential necessity for service support. It links the best of two worlds and enables working from an up-to-date foundation, even in places where service technicians have no access to the internet.
Reasons for Lexcom
For manufacturers and dealers, LexCom is a provider of powerful solutions for after sales services. LexCom’s technically mature and reliable products and solutions are successfully deployed in well known companies. With its own data centre, LexCom assures data security at the highest level. The bundled expertise guarantees not only security and continuity, but also a complete solution package to the customers.