Service & More

The GEDORE Group is a manufacturer of German-made quality tools. The world’s largest grouping of tool specialists offers a comprehensive range of around 18,000 articles in various segments:

Workbenches, mobile and stationary tool cabinets and tool cases
Spanners and wrenches
Ratchets and sockets
Screwdrivers
Pliers, snips and side cutters
Pullers, separating tools and internal pullers
Corostop tools
VDE tools
Torque tools
Plumbing tools
Hammers and chisels
Axes, hatchets, splitting tools, horticultural and forestry tools
Workshop equipment
Special-purpose automotive tools

This provides the following benefits for our trade partners:

• The amalgamation of different tool specialists in our Group gives you a single supplier for a wide range of products
• Fast, cross-brand order handling from a single source – from supply to invoice
• State-of-the-art logistics technology ensures delivery within 24 hours
• Optimization of your ordering system: now even faster by e-commerce from the GEDORE B2B Shop
• Working together with specialized retailers, we satisfy enthusiastic customers around the world. Lasting cooperative partnerships are extremely important to us
• A grouping of tool specialists with their own production facilities and German-made quality products
• Our in-house technical department, research, development and custom mechanical engineering enable us to manufacture custom designs
• Our customer service provides expert support on all technical matters relating to your tools, by remote troubleshooting or on-site in your company – whichever is most appropriate. You can rely on our highly qualified specialists in custom tool manufacture for your own specific applications
• Our technical field service is happy to assist in the selection of the optimum tools for the job – from standard solutions to custom tool manufacture for your own specific applications
• We support our specialist retailers with training courses, presentations and in-house trade shows, to ensure that they are fully familiarized with GEDORE products.
• The entire GEDORE Group is represented at the major national and international trade fairs
• Our factory calibration service, backed by DKD calibration ensures that your torque tools continue to perform perfectly throughout their long service life
• Our repair service responds rapidly and reliably to our customers’ requirements
• Our expert sales team can install individualized sales displays on site in your showrooms
• Customer-specific brochure production
• Data service: comprehensive print products with text and photos of GEDORE products
• Cross-brand promotion planning for GEDORE Group products
• Information service: extensive supply of catalogues and brochures on GEDORE products, regular newsletter, up-to-date website in German and English
• True to our slogan of “Our knowledge for you”, we will be pleased to tour your customers with any of our specialist retailers in a GEDORE demonstrator van to convince them and consumers on their own premises. This service is provided free of charge by us. The fleet of demonstrator vans carries a cross section of all brands of the GEDORE Group. Depending on your specific requirements, you can choose either the INDUSTRY demonstrator or the AUTOMOTIVE demonstrator. The INDUSTRY demonstrators carry a comprehensive selection of tools, while the AUTOMOTIVE demonstrator is equipped with specific GEDORE Group products used in the automotive sector, with the focus on KLANN special-purpose tools
• We enjoy a cooperative, reliable and trusting relationship with the best suppliers